Sutherlin Nissan is the best!!! They got us into our new 2026 Nissan Pathfinder Rock Creek!! Everyone there is amazing!!! Thank you all very much!!!!

I would not exactly consider myself a customer of Nissan of Vero Beach, but I have now had two negative experiences with this dealership. My first experience occurred when my Nissan Rogue Sport would not start. I live between the Fort Pierce and Vero Beach Nissan dealerships (and have had my vehicle serviced at the Fort Pierce location), but when the vehicle wouldn’t start, it was towed to Vero Beach. I was told the problem was the battery, and a new one was installed. A week later, the vehicle would not start again. The tow truck driver checked the battery and found that one of the battery cables had been left extremely loose, which he tightened for me. It is disappointing—and concerning—that a dealership could fail to correctly install a battery. My second experience involves the persistent emails and text messages urging me to sell my vehicle for “over market value,” supposedly requiring just 20–25 minutes of my time. After weeks of these messages, I finally agreed to an appointment. I made it clear that I was not interested in buying another vehicle, only potentially selling mine. When I arrived, I wasn’t sure where to go, but a saleswoman outside offered to help. After I explained the purpose of my visit, she first asked what vehicle I was interested in purchasing. I repeated that I was only there to explore selling my car. She asked whether I had a price in mind—I did, but I wanted to hear their offer first. After a quick look at my vehicle, I was offered $11,500 and told the car was in excellent condition. When I countered with $12,000 and showed my Kelley Blue Book research, she explained that the dealership would need to spend money to certify it. $11,500 is the low end of KBB’s trade‑in value range, so I fail to see how that qualifies as an “over market value” offer—especially for a vehicle they described as in excellent condition. The salesperson then left to speak with the manager (Clayton?). When she returned, she said the vehicle would need to be inspected before they could offer $12,000, but she had another customer arriving and asked me to move to the lobby. After nearly 30 minutes with no updates and no clear point of contact, I approached the manager’s desk to ask about the status. I was met with what felt like a rude response: “These things take time.” So much for the promise of only needing 20–25 minutes of my time. Eventually, I was told the dealership was willing to buy my vehicle for $12,000 and that I should wait in the lobby while they drafted the paperwork. When I returned to the manager's desk to ask whether they needed the title, I was informed that although I would be signing documents to sell my vehicle, I would not receive payment for several days. Odd. When a customer buys a car, they cannot drive off the lot until payment is made in full—so why would anyone agree to hand over their vehicle without receiving immediate payment? To make matters worse, a man I had never met (sits beside Clayton) asked me if “something was wrong with me" because he believed I had arrived at the dealership angry. To recap: • I was harassed for weeks with emails and text messages urging me to schedule an appointment—one even arrived while I was sitting in the lobby. • I was apparently expected to accept the initial offer without negotiation, despite the fact that negotiation is standard in any vehicle sale. • I was asked to move aside because the salesperson “had another customer,” leaving me unsure who was handling my appointment. • My 20–25‑minute appointment lasted 75 minutes. • I was expected to surrender my vehicle without receiving payment at the time of sale. Overall, this was an unprofessional and frustrating experience from start to finish. I will never service my vehicle at this dealership again, nor will I ever purchase a vehicle from this dealership.

Marco Landivar was a pleasure to work with ,very attentive and helpful to my needs ,I would not hesitate if to recommend him and the whole staff at Nissan ,Vero

Drove over an hour to visit this Nissan Dealership. Had been in contact with Dakota regarding a new Pathfinder. Was very happy with Dakota's customer service, and non aggressive pitching to sell a vehicle. Highly recommend taking a drive to this facility. Definitely a positive experience ✨️ and yes, purchase was smooth , Farely painless lol 😆

Thank you!

Maddison was great! Huge thanks!

Maddison was fabulous at making it happen! 10/10 recommend.

Had a very pleasant experience working with Ella Silva in purchasing a used vehicle. She was very professional and knowledgeable in helping selection of vehicle.

Awesome Experience purchasing my New Pathfinder! Billy Bob my salesman and Javier the Man/Finance Warrior were beyond great. Bought many cars here. Many laughs and got home fast. Highly Recommend asking for Billy Bob. Yes, that's really his name.

I have never had such an AMAZING experience at a car dealership, like the one I had here. Christian took great care of me and was professional and kind. I would recommend all my friends and family to come to Nissan of Vero Beach!

Maddison was a pleasure to work with! Thank you for everything.

Maddison kieper was a pleasure to work with

We had a wonderful experience working with Maddison Kieper on buying our car!

Maddison was very friendly, huge smile is ideal for this dealership

(Translated by Google) My experience today buying my new vehicle was excellent...so much so that I highly recommend the salesman, Marco. Very professional, great service. Thank you, Marco. Thank you, Nissan of Vero Beach. (Original) La experiencia que tuve el dia de hoy adquiriendo mi nuevo vehículo. Ha si excelente...a tal punto que recomiendo al vendedor marco.. Muy profesional..gran trato.. Gracias marco.. Gracias Nissan of Vero Beach