I have been trying to cancel my extended warranty for 6 months now. They will not call me back or answer my calls in finance. DO NOT BUY HERE!!! The service after the sale doesn’t exist.

AJ was very helpful in finding me a SUV that fit My needs. Finance department was friendly and relatively quick.

I purchased a car from this dealership over a month ago. They filled out a we owe sheet at the time of sale to provide an adapter for charging the vehicle. It’s an item that would have taken 2 minutes to order, I even provided them the link and they have not done it. They also did not complete the paperwork for my vehicle tags in a timely fashion I had to go 2 days without being able to drive my vehicle as they let the temp tags expire. I have had to call repeatedly to ask for the item that they promised on the we owe sheet. The customer service at this dealership is terrible. Their sales people, and their used car manager Clayton have done nothing to stay in contact or to provide the item promised, I have had to call them and check on the item. This will undoubtedly be the last vehicle I purchase from this dealership. Do not believe a word they say, off to small claims court we go I guess because they simply can’t be bothered to keep their word.

I would not exactly consider myself a customer of Nissan of Vero Beach, but I have now had two negative experiences with this dealership. My first experience occurred when my Nissan Rogue Sport would not start. I live between the Fort Pierce and Vero Beach Nissan dealerships (and have had my vehicle serviced at the Fort Pierce location), but when the vehicle wouldn’t start, it was towed to Vero Beach. I was told the problem was the battery, and a new one was installed. A week later, the vehicle would not start again. The tow truck driver checked the battery and found that one of the battery cables had been left extremely loose, which he tightened for me. It is disappointing—and concerning—that a dealership could fail to correctly install a battery. My second experience involves the persistent emails and text messages urging me to sell my vehicle for “over market value,” supposedly requiring just 20–25 minutes of my time. After weeks of these messages, I finally agreed to an appointment. I made it clear that I was not interested in buying another vehicle, only potentially selling mine. When I arrived, I wasn’t sure where to go, but a saleswoman outside offered to help. After I explained the purpose of my visit, she first asked what vehicle I was interested in purchasing. I repeated that I was only there to explore selling my car. She asked whether I had a price in mind—I did, but I wanted to hear their offer first. After a quick look at my vehicle, I was offered $11,500 and told the car was in excellent condition. When I countered with $12,000 and showed my Kelley Blue Book research, she explained that the dealership would need to spend money to certify it. $11,500 is the low end of KBB’s trade‑in value range, so I fail to see how that qualifies as an “over market value” offer—especially for a vehicle they described as in excellent condition. The salesperson then left to speak with the manager (Clayton?). When she returned, she said the vehicle would need to be inspected before they could offer $12,000, but she had another customer arriving and asked me to move to the lobby. After nearly 30 minutes with no updates and no clear point of contact, I approached the manager’s desk to ask about the status. I was met with what felt like a rude response: “These things take time.” So much for the promise of only needing 20–25 minutes of my time. Eventually, I was told the dealership was willing to buy my vehicle for $12,000 and that I should wait in the lobby while they drafted the paperwork. When I returned to the manager's desk to ask whether they needed the title, I was informed that although I would be signing documents to sell my vehicle, I would not receive payment for several days. Odd. When a customer buys a car, they cannot drive off the lot until payment is made in full—so why would anyone agree to hand over their vehicle without receiving immediate payment? To make matters worse, a man I had never met (sits beside Clayton) asked me if “something was wrong with me" because he believed I had arrived at the dealership angry. To recap: • I was harassed for weeks with emails and text messages urging me to schedule an appointment—one even arrived while I was sitting in the lobby. • I was apparently expected to accept the initial offer without negotiation, despite the fact that negotiation is standard in any vehicle sale. • I was asked to move aside because the salesperson “had another customer,” leaving me unsure who was handling my appointment. • My 20–25‑minute appointment lasted 75 minutes. • I was expected to surrender my vehicle without receiving payment at the time of sale. Overall, this was an unprofessional and frustrating experience from start to finish. I will never service my vehicle at this dealership again, nor will I ever purchase a vehicle from this dealership.

Total waste of time. I asked for info on a particular vehicle and they sent me a quote on a totally different vehicle. I told them this would be our 7th Rogue and they asked when I could come in for a test drive. Will definitely not be using this deale.

I want to be very clear about what happened so anyone reading this understands exactly what kind of dealership this is. I never called Nissan of Vero Beach. I never visited. I never spoke to a single person there. I never filled out an application. I never gave anyone at this dealership permission to do anything with my personal information. A family member called the dealership for a simple preliminary inquiry, not to buy a car, just to ask questions. He explicitly told the salesperson not to run any credit before speaking with the Finance Manager first. That instruction was acknowledged. Then ignored. He called back and told a manager named Clayton Jepsen to stop all further credit pulls. Jepsen acknowledged it. Still ignored. He called again and told another manager the same thing. Still ignored. While all of this was happening my phone was blowing up with real time credit monitoring alerts. A dealership I had never contacted was hitting my TransUnion, Experian, and Equifax credit reports one after another without my knowledge, without my consent, and without ever once picking up the phone to ask if they could. When we brought this to their attention through their attorney, the response was to deny everything and tell us to go dispute it with the credit bureaus ourselves. No apology. No accountability. No explanation for why my credit was touched by people I never spoke to. If you are even thinking about visiting this dealership, do not give them any personal information. Based on my experience they do not ask for permission before accessing your private financial records and they do not take responsibility when they violate your privacy. There are other Nissan dealerships. Go to one of them

Service Advisor Williams Laux took the time to explain what my vehicle needed in a way that was easy to understand—no pressure, no upselling, just honest recommendations. He kept me updated throughout the entire process and made sure I knew what was being done and why. The work on my car was completed on time, and thanks to Service Advisor William Laux attention to detail, everything was done right the first time. It’s clear he cares about his customers and takes pride in what he does. If you’re looking for someone you can trust with your vehicle, I highly recommend asking for Michael. He made the whole experience smooth, stress-free, and straightforward at Nissan of Vero beach.

Unfortunately, my personal experience with one of the sales managers was completely different. I was upfront from the beginning that I was upside down on my current vehicle and was simply trying to negotiate options to see if there was any way to lower the monthly payment. During the conversation, the manager told me twice that the dealership was "not a charity case." I found that comment extremely disrespectful and unprofessional. At no point was I asking for charity. I was trying to negotiate a deal, which is a normal part of purchasing a vehicle. If the numbers could not work, there were many professional ways to communicate that. He could have simply explained that it may not be the right time financially and advised me to come back later when my situation improved. Instead, I was spoken to in a way that felt insulting and dismissive. Because of that interaction, I decided not to continue doing business with the dealership. My uncle was even prepared to walk away from his purchase after hearing what happened, but I encouraged him to complete his deal because I wanted him to enjoy the vehicle he worked hard for. I believe customers deserve to be treated with respect, even when a deal cannot be made. Professionalism and communication matter, and no customer should be made to feel like they are asking for a "charity case" simply for trying to negotiate. I hope management takes this feedback seriously, because that sales manager needs to improve his professionalism and the way he speaks to customers.

Elle, my sales person was awesome from starting to finish. She helped me although I was doing everything online and through the mail. She is incredibly knowledgeable about all the vehicles and steered me in the right direction. She was very helpful and responsive whenever I texted emails or call. I highly recommend Nissan Vero Beach.

Billy Bobby is the absolute goat of car sales, the combination of him as a sales rep, and Clayton as a sales is unmatched. He understood my needs and satisfied every box. One charming handsome fella who can sell a car to anyone.

I've been taking my cars to Nissan of Vero beach dealership car service for a couple of years now, and they have been great. Service Advisor Billy Laux took the time with me to address my concerns--their whole staff has been great. I wanted someone who I can depend on, charges fairly, and stands by what they do and these guys check all those boxes. I had my car alignment and new tires. Great service and honest service dealership.

Almost 4k in fees and dealer fees. Very unwilling to work with your own financing. Best APR they can get is a 7.19 on 72 months. If you value your time and money shop elsewhere. They will waste your time and get you to come to the dealership with fake deals. I was told that even a deal struck over text or email isn’t real. Only a manager can do a deal in person. Even the State Tax and Fees don’t add up correctly. Be careful

Best dealership experience EVER! Had a wonderful experience here at Nissan of Vero beach. Danny Galloway our salesman was down to earth and worked for my deal. Zero games were played and their desire to help me stay in budget,make an investment, all while laughing and giving life guidance was just what was needed for my daughter’s first new car. These are real people, working for a family dealership, and they have earned my business for years to come. Clayton Jepsen the sales manager actually listened and made every effort to make me a deal that made sense and looked for every possible discount,rebate,and advantage to get me in the right car. Nick in financing worked magic for us taking his time to find the best rate for a loan and taught my daughter big life finances in the process. I feel like they understood that this was a big deal for my family and had simple compassion for us as people. My daughter learned so much in the financing of this car and we have all the tools needed to build a life of good credit for her. Couldn’t recommend this team enough. Starting with Danny who guided choices and showed patience,moving to Clayton who ran all over securing the numbers, Nick who took his time making us understand the big picture finances, they were Just GREAT! I have only written a couple reviews in my life but these men and this dealership made my experience great. Thank you!!

Well, I hate to burst your bubble Sutherlin Nissan Vero Beach ... but you don't merit that award. I bought a used Nissan Versa from these guys on June 11. It looked like a good deal, only had 30,000 miles on it, and they sold me a $3000 after market warranty covering "bumper to bumper". So i thoughtbi was good to go. But trouble started that very night I brought it home. The left front headlight fogged up from condensation, and the seat adjustment lever stuck in the full forward position. That weekend I was on my way to Lake Wales, and the car ran out if gas (i filled the tank the previous day. I called them and they said have it towed in here (I live in okeechobee)so I did. They kept it for a few days and couldn't find out what became of the full tank of gas. Before I picked it up, I asked about the seat adjustment and the fogged headlight but "sorry, that expensive warranty doesn't cover either of those". We went back and forth a little, and they finally agreed to fix the seat lever. When I went to pick it up, I opened the door and sat down, the seat was in the farthest back position and would not move. I'm 5' tall, and I couldn't reach the pedals. So I went back inside to tell them I couldn't drive it like that. So a mechanic came out and tried to make it move, but he couldn't. He finally got so rough on it that he broke the lever. They didn't want to fix it even though they broke it. Eventually after weeks of back and forth and promises that someone higher up the food chain would call me, but they never did. Only Teddy Heflin, the salesman, ever bothered to return a call.And the crowning glory...they finally agreed to fix the seat, so I took it there and advised them the A/C started blowing hot if I came to a stop for more than 30 seconds. So they looked at and advised me that the blower motor needed to be replaced ($1000). And of course, that $3000 warranty didn't cover it! I'm so fed up with these guys!! Save yourselves the troubles and BUY SOMEWHERE ELSE

Title: Humiliating and unprofessional treatment – avoid this place Review: On Friday, August 8th, my son was humiliated by a staff member at Nissan of Vero Beach in front of other customers. The complete lack of respect, empathy, and professionalism was shocking. No one should ever be treated this way, especially in a place that claims to value its customers. This experience has completely destroyed our trust in this dealership. We will never return and strongly warn others to stay away from this location.